About Us

A Few Words

About Us

Sonia Heway Care Agency are specialists in homecare for people who need support and remain independent in their own homes. We offer to our clients’ qualified and experienced carers that are fully assessed by us, according to our Code of Practice which complies with and supports Care Quality Commission’s standards and Outcomes.

Our mission is to provide caring and compassionate homecare services to our clients. Home services will be rendered with cultural respect and dignity. The personal rights and needs of each client will always be protected and integrated into the care plan.

All our staffs have undergone CRB checks. Before placement with any client, each care worker must undergo our own in-house training programme and we test the work of all care workers by monitoring them by a qualified supervisor.

We understand that speed of service response and provision of trustworthy and reliable staff is essential. Our recruitment service is dedicated to matching these needs around the clock 24hrs 7days a week and 365days a year
We have computerised system allowing us to organise a complete service, easily keep track of our staff and provide a better service overall.
We assist you in planning how and when your care is delivered.  We appreciate that flexibility is important and we will always try to change the arrangement to suit your needs.

Wyatt Morris,
Why Choose Us

No two days are the same here

There are different types of social, physical, inventive, and instructive activities available that will attract all occupants.
Planned group activities for inside or outside events.
In our Care Home, a wide range of activities like cake making, painting, bingos, games etc took place each day.

We know that
Caring people are polite, considerate, generous, affectionate, patient, understanding, loving, and forgiving. They're sensitive to others' feelings. They care what others have to say.
Great Staff
Our carers respond every time with a big warm smile. Our staff is always friendly supportive and care while giving required care.
The residents are neatly dressed and well dressed. Each resident is provided with personal care and grooming.
Staff always take an approach to monitor nutritional intake and speedily informing relatives, as well as the resident’s doctor when an inhabitant is eating poorly or experiences issues eating.
Different types of social, physical, inventive and instructive activities available that will attract all occupants.
Great Staff

Our Carers

Our carers love what they do, and that's what makes them so special.

We employ all of our carers directly – we never use agency staff. It means you have the peace of mind that you’re getting support from someone who’s passed all our training and selection processes.

Plus, by choosing Helping Hands for your home care, each of our carers have the support of our entire family, which includes care specialists, care managers, registered nurses and carer mentors. Plus, with a local manager assessing and reviewing the support you receive on a regular basis, we’re able to identify quickly if extra guidance or training is ever required.

As a family-run company, we’re passionate about family values. We extend these values right the way through our business, from the compassion of each of our carers through to the commitment of our office-based team. We’re here for you all the way.

Call us today to find out more about how a live-in or visiting carer can support you or a loved one at home.


Senior Services
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Physicians & Nurses
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Happy Seniors
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Years of Experience